Thursday, January 14, 2010

Sales Prospecting and a Targeted Selection Process

What’s a Targeted Selection Process?  In the same way as connected to prospecting, it is a process or orderliness of central whom you be looking for to call on and performing the due diligence of data procurement to understand who you are calling on and why you produce chosen them.
It can be as down-to-earth as choosing an industry, option a company celebrity outmoded of the yellow pages, understanding the appropriate level of e-mail to call on, and investigating a celebrity to goes with the title. 
Or it can be as fixation as an expensive CRM (customer affiliation management) orderliness pro existing customers, central souk share of your invention portfolio and routinely pitiful the existing source to broaden the revenue pond. 

But here’s what’s essential to understand.  Your Targeted Selection Process is a separate module of your sales strategy.  It stands by itself.
But it is promptly similar with your other Sales performance indicators.  The degree of victory you’ll produce in the establishment of sales is proportional to raising and maintaining these victory indicators to a level more proficient than the industry norm. 
And the direction you decide to travel is strategic to the outcome.  I call it the ‘Playing Field’.  Because that’s everyplace it all starts… it’s everyplace the game begins.

Here’s pardon? I mean.  There are basically (2) strategies in option your ‘Playing Field’; a ‘Bottom-up’ line or a ‘Top-down’ line. 
The following is an illustration of a Bottom-up line.  A Telecommunications rep initiates a cellular phone call into a company and asks the question “Who handles your telecommunications needs?”  Guess everyplace they are sent?  If you held ‘office manager’ you guessed redress.  If you held ‘Head Janitor’ you weren’t far sour.

Is present something ‘wrong’ with to?  Not really; it’s authorized and a bundle of people outmoded present perform it. 
But let’s think through this option as a ‘Business person’ would.  Let’s study it as it relates to our sales process and single Key Performance Indicators (KPI); Conversation-to-appointment ratio, 1st appointment to Proposal ratio, Closing ratio, sales cycle and median revenue apiece vending.  Because these victory indicators are gateways to promptly affect the outcome of a sales process.

Do your KPI’s stretch up or down with a bottom-up line?  Historically, a bottom-up line promotes a:

1.    1st appointment to Proposal ratio to decrease
2.    Closing ratio to decrease
3.    Sales cycle to enhance
4.    Average revenue apiece vending to decrease

Bottom line, you’ll be leaving spell and money on the register if you take this Target strategy.
We’ll revisit the Conversation-to-appointment KPI in a meticulous.

At the other halt of the Target spectrum is the ‘Top-down’ strategy pro securing a up-to-the-minute Targeted establishment appointment.  Let’s say to same telecommunications rep chose this line in prospecting pro up-to-the-minute establishment.  The paramount step in this process is ‘Homework’; a number of due diligence past to option up the cellular phone.

Activities like:

•    Gathering a keep a record of appropriate industries
•    Assigning the highest appropriate level of e-mail to apiece tally; by company size and industry
•    Researching e-mail celebrity pro apiece appropriate title and tally
•    Researching pardon? Apiece establishment does to exist and prosper

That sounds like a trace of perform.  But pardon? Historically happens with a ‘Top-down’ line in line with sales performance KPI’s?

1.    1st appointment to Proposal ratio increases
2.    Closing ratio increases
3.    Sales cycle decreases
4.    Average revenue apiece vending increases

OK.  We concur that’s a no-brainer.  So it all comes down to the 1st and foremost sales performance indicator, your Conversation-to-appointment ratio. 
That’s simply how many epoch you conduct a conversation with a target panorama versus how many epoch you pull off solitary.  And the state-owned median on to KPI is among 4% and 18%; Top-down or Bottom up line.  So it takes 10, 12 or 20 conversations to pull off 1 or 2 appointments.  And that’s a bundle of perform.  Participating in detail, JDH Group studies county show sales folks throw away an median of 50% of their spell on prospecting activities, or on 22 hours apiece week.

That leads a judicious person to the conclusion to solitary needs to focus on efficiencies in Prospecting.  And to secure folks ‘Competencies’ solitary have got to develop a announcement ‘system’ in line with your establishment solutions, your ‘Top-down’ Prospect perceptions and your competitive influences. 
Not from a product/service slant, that’s ‘selling’ on the cellular phone.  But a communications method to lends itself to ‘Business acumen’; insight into pardon? Is strategic to your target prospect’s establishment objectives, pardon? Pains they are facing due to latest dealings or pardon? Changes are on the horizon to might effect their current status quo.

Next is figuring outmoded how to communicate to your ‘Top-down’ target the prospective profit of your product/service in conditions pertinent to their pecuniary Key Performance Indicators; line items like ROI, IRR and Payback Period.  Those are victory indicators to organizations rely on to assess progress headed for their secretarial goals.  It’s their ‘Scorecard’.

So lesson integer solitary.  When you’re addressing a target level to has Budget authority; a President/Owner of a small company or a CFO/Controller of a vehicle size solitary, you’d better be chatting conditions in line with pardon? They need to accomplish, not in a ‘sales language’ creating a panorama perception to you’re (1) don’t understand their establishment and (2) are simply difficult to get a living.
From a 10,000 end altitude, understand and communicate what’s on your ‘Top-down’ target prospect’s ‘Front Burner’ establishment objectives…not transparent on in the freezer!

You can take not to acknowledge the standard ‘sales 101 live field’. 
Identify your single performance components (KPI’s) to are essential to your victory and develop or seek systems to raise your experience ratios and performance efficiencies. 
And start your process by option a ‘Top-down Playing Field’ and educating by hand to their the human race.

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